SUPPORT
How can we help?
Answers for Athlyra, Apple Watch, Health data, training, nutrition and Piko.
How do I connect Apple Health?
Open Athlyra’s data or permissions section and choose Connect Apple Health. iOS will show the Health authorization sheet for the data types you choose.
How do I install Athlyra on Apple Watch?
Make sure your iPhone and Apple Watch are paired, then use the Watch app on iPhone to install Athlyra if automatic installation is disabled.
Why is HRV unavailable?
HRV availability depends on Apple Health samples, device usage and permissions. Missing data is shown as unavailable rather than estimated as a measurement.
Why is sleep data missing?
Sleep information appears when compatible sleep data exists in Apple Health and Athlyra has permission to read it.
How is Recovery calculated?
Athlyra combines available recovery-related signals using internal fitness and wellness algorithms. The result is informational and is not a medical diagnosis.
How do I start a workout?
Open the Training tab, choose a workout or plan, and tap Start Workout. Apple Watch can record live workout metrics when connected and authorized.
How do I use Piko?
Open Piko from Athlyra and ask about supported training, recovery, sleep or nutrition topics. Some AI features may require Athlyra PRO and compatible system availability.
How do I scan food?
Use the nutrition tools to scan a product barcode or capture a nutrition label. Meal-photo recognition may depend on supported visual AI availability.
How do I change Health permissions?
You can change or revoke Health permissions through Apple Health or iOS Settings at any time.
How do I delete my data?
Delete applicable records inside Athlyra. Local and iCloud data availability depends on the feature and your iCloud settings.
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